Warranty Software IT Advocate

We have all been there, so raise your hand. Your team has been tasked by the business to implement a 3 rd party warranty software application. IT, legal, and thebusiness users do their due diligence, you then sign a master services or software agreement along with a SOW for the fast track software implementation. The software provider assigns a dedicated project manager and you assign your internal project manager and the business provides their business users and SME’s. With all the team members hard work the warranty software application is implemented within time and budget. The business now supports the business functions in the warranty application, while IT supports that hosting of the warranty application which could be SAS, PAS, on premise, or your companies cloud hosting provider.

A year has now passed and the business users would like like to implement some new business processes and a new line of business on this application They define their new business requirements and discuss their project with their internal IT teams and software provider. In the minds the business users, the new business processes and new line of business look very simple to implement. Over a few conference calls with the software provider, the conclusion was what appears to be simple is not so simple to implement and will be costly with a lot of rework of the initial implementation.

How did we get here ? Well the blame is split 50 50. The software provider just implemented what the users wanted without asking the companies business plans for the future and just followed their standard fast track implementation project plan which has been successful for their other warranty clients. Fast track implementation plans are based on what I call standard boiler plate implementations. Most successful warranty companies today need to differentiate from their competitors, so boiler plate is not the best option. The business users were so focused on their existing implementation they failed to mention their future business plans and processes.

All of DRK Resources Tech’s consultants have over 20 + years of global warranty IT experience working warranty projects in 39 countries. They have project management, Agile, PMO skills, along with warranty and insurance business management experience. They can be your Warranty Software Advocate while working with 3 rd party warranty providers. Your Warranty Software IT Advocateworks well will with both the software coampny and the warranty company, they asks the right questions for now and plan for the future, reviews the project plan, reviews the technology, keeps both teams 100 % focused, tackles and blocks, drives the right cost effective solution, keeps the project on schedule, on task, and on budget. They also know what has worked best for other warranty companies and what has not worked well. Your Warranty Software IT Advocate is fighting 100% for what is best for you and your company not the software provider. Contact DRK Resources Tech on how a Warranty Software IT Advocate can help you with a 3 rd party warranty software implementations.